Shipping Policy

At Nuvlight, we are committed to delivering your lighting fixtures safely and efficiently. Please review our shipping policy below to understand how your order is processed, shipped, and delivered.

1. Shipping Rates & Delivery Estimates

We currently offer free standard shipping on all orders with no minimum purchase required.

Your estimated delivery time includes both order processing time and shipping transit time:

Total Delivery Time = Processing Time + Transit Time

• Order Processing Time: 3–7 business days, Monday to Friday
• Transit Time: 6–15 business days for standard shipping
• Estimated Total Delivery Time: 9–22 business days

Please note that delivery times are estimates and may vary due to product availability, carrier delays, customs inspections, holidays, weather conditions, or other factors beyond our control.

2. Delivery Area

United States

We provide standard shipping across the United States.

International Orders

For countries outside the United States, please contact our support team before placing an order.

Email us at service@nuvlight.com with the product name, quantity, and destination country. We will confirm shipping availability, estimated delivery time, and any applicable shipping details for your region.

3. Order Confirmation & Shipping Notification

After placing your order, you will receive an order confirmation email confirming that your order has been received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information usually becomes active within 24–48 hours after the package has been dispatched.

4. Address Changes & Order Cancellations

Please review your shipping address and contact information carefully before placing your order.

Address Changes

If you need to update your shipping address, please contact us as soon as possible at service@nuvlight.com or +852 4429 7431

We will do our best to assist you, but we cannot guarantee address changes once an order has been processed, packed, or shipped.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, shipped, or are in transit cannot be cancelled. In such cases, you may request a return after receiving the item in accordance with our Return & Refund Policy.

5. How to Track Your Order

Once your order has shipped, you can track your package using the tracking number provided in your shipping confirmation email.

Tracking details may take 24–48 hours to update after dispatch.

If your tracking information has not updated for several days, or if you need help tracking your shipment, please contact us at service@nuvlight.com.

6. Delays During Peak Seasons

During holidays, promotional periods, or periods of high order volume, processing and delivery may take slightly longer than usual.

We appreciate your patience and will do our best to keep you updated if there are any significant delays with your order.

7. Contact Us

If you have any questions about shipping or delivery, please contact our customer support team.

Nuvlight is an online lighting brand operated by XIVO LIGHTING TECH LIMITED.

Customer Support
Email: service@nuvlight.com
Phone: +852 4429 7431
Hours: Monday–Friday, 9:30 a.m. – 6:30 p.m. (UTC+8)

Operating Company:
XIVO LIGHTING TECH LIMITED

Business Address:
Unit D07, 8/F
Kai Tak Factory Building Phase II
99 King Fuk Street
San Po Kong
Hong Kong