Return & Refund Policy
We want you to feel confident when shopping with Nuvlight. If your order is not as expected, we are here to help with eligible returns and refunds.
📦 30-Day Return Policy
Nuvlight offers a 30-day return policy for eligible physical products purchased from nuvlight.com.
You may request a return within 30 days of delivery, provided the item meets the conditions below.
✅ Return Eligibility
To be eligible for a return, the item must:
- Be unused and uninstalled
- Be in original condition
- Include all original packaging, accessories, manuals, and hardware
- Include valid proof of purchase (order number or receipt)
Items that are installed, modified, damaged after delivery, or missing original packaging may not be eligible for a refund.
⚠️ Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at:
Please include:
- Order number
- Photos or videos showing the issue
For approved cases, we may offer:
- Replacement parts
- Replacement product
- Full or partial refund
If the issue is due to our error, we will cover the return shipping cost.
🔁 Returns for Personal Reasons
If you change your mind, ordered the wrong item, or the product does not fit your space:
- You may request a return within 30 days of delivery
- Return shipping costs are the responsibility of the customer
- Items must be unused and in original packaging
- Original shipping fees are non-refundable
Nuvlight does not charge restocking fees for eligible returns.
💰 Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
Approved refunds will be processed within 5–10 business days.
Depending on your payment provider, additional time may be required for the refund to appear in your account.
❌ Order Cancellation
Orders may be canceled before they are shipped.
Once an order has shipped, it cannot be canceled. However, you may request a return after delivery under this policy.
📬 How to Start a Return
To start a return, please contact us at:
Please include:
- Order number
- Reason for return
- Photos/videos (if applicable)
⚠️ Important: Do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.
📞 Contact Information
Nuvlight is an online lighting brand operated by XIVO LIGHTING TECH LIMITED.
Customer Support
Email: service@nuvlight.com
Phone: +852 4429 7431
Hours: Monday–Friday, 9:30 a.m. – 6:30 p.m. (UTC+8)
Operating Company:
XIVO LIGHTING TECH LIMITED
Business Address:
Unit D07, 8/F
Kai Tak Factory Building Phase II
99 King Fuk Street
San Po Kong
Hong Kong