Shipping Policy

At Nuvlight, we do our best to process and ship your order with care. Please review the information below to understand how your order is prepared, shipped, and delivered.

1. Shipping Rates & Delivery Estimates

We offer free standard shipping on all orders with no minimum purchase required.

Your estimated delivery time includes both processing time and transit time:

During peak seasons, promotional periods, or holidays, processing may take slightly longer than usual.

2. Delivery Area

3. Delivery Service

To deliver lighting fixtures safely and efficiently, our shipping process may include two stages depending on the product size, destination, warehouse availability, and selected shipping method.

First Stage: Transportation to the United States

Your order may first be transported to the United States by air freight or sea freight. The shipping method depends on the size, weight, and delivery requirements of the item. Some products may be prepared or shipped from our overseas fulfillment partners before being transferred to a U.S. local carrier for final delivery. This is why total delivery time includes both order processing and transit time.

Second Stage: Local Delivery in the United States

After the package arrives in the United States and completes the required transfer process, it will be handed over for local delivery.

Most standard-size packages are delivered by commonly used U.S. carriers such as UPS, FedEx, or other suitable delivery providers.

For oversized, heavy, or large lighting fixtures, delivery may be arranged by truck freight or a specialized large-item carrier.

4. Order Confirmation & Shipping Notification

After placing your order, you will receive an order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information usually becomes active within 24 hours after the package has been dispatched. In some cases, carrier tracking updates may take a little longer to appear.

5. Address Changes & Order Cancellations

Please review your shipping address and contact information carefully before placing your order.

Address Changes

If you need to correct your shipping address, please contact us as soon as possible at service@nuvlight.com.

We will do our best to help before the order is processed. However, once an order has been processed, shipped, or handed over to the carrier, we may not be able to change the shipping address.

Order Cancellations

You may request to cancel your order before it has been processed or shipped.

Once an order has been processed, shipped, or is already in transit, it cannot be canceled. If you no longer want the item after it has shipped, you may request a return after delivery according to our Refund Policy.

6. How to Track Your Order

After your order has been shipped, a tracking number will be sent to your email address provided during checkout.

You can track your package anytime through our Order Tracking Page by entering your tracking number.

Please note that tracking information may take 1–3 business days to become available after shipment.

If you have any questions regarding your delivery or if your tracking information has not updated for an extended period, please contact us at service@nuvlight.com.

7. Delayed, Missing, or Damaged Packages

If your package is delayed, appears to be missing, or arrives damaged, please contact us as soon as possible.

For damaged packages, please include clear photos of the package, product, and any damaged parts. This helps us review the issue and provide a suitable solution.

8.About Tax

There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties, or fees levied by your destination country. However, based on our experience, such a situation is very rare.
If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.Contact Us