Contact Us
How Can We Help?
Whether you need help choosing the right fixture, checking the status of an order, or understanding product details such as size, finish, or installation requirements, our team will do our best to assist you.
We usually respond to email inquiries within 24 hours on business days. Thank you for your patience and for choosing Nuvlight.
Contact Information
Customer Support
Email:
service@nuvlight.com
For order questions, product support, return requests, or general inquiries, please contact us by email.
Service Hours
Monday – Friday:
9:30 a.m. – 6:30 p.m. (UTC+8)
Online Store:
Open 24/7 for your shopping convenience.
Before You Contact Us
To help us respond faster, please include your order number if your message is related to an existing order.
If your item arrived damaged, defective, or incorrect, please include clear photos or videos so our support team can review the issue.
Note: Please contact us before sending any return item back. Returns sent without prior authorization may not be accepted.
Company Information
Official Website:
nuvlight.com
Company Name:
XIVO LIGHTING TECH LIMITED
Company Address:
Unit D07, 8/F, Kai Tak Factory Building Phase II,
99 King Fuk Street, San Po Kong,
Hong Kong 999077
Support Email:
service@nuvlight.com
