Frequently Asked Questions
Q: What costs are included in the order price?
A: For orders shipped within the United States, standard shipping is free. Any applicable sales tax will be calculated and displayed at checkout before payment. If additional import-related charges apply in special cases, we will communicate with you before shipment whenever possible.
Q: Can your lighting fixtures be installed on sloped ceilings?
A: Some of our pendant lights and chandeliers may be compatible with sloped or vaulted ceilings, depending on the mounting system and product design. Please review the product details or contact our customer support team before ordering. We can help confirm compatibility based on the specific fixture and your ceiling type.
Q: Can I request a custom cord or cable length?
A: Absolutely. We offer custom cable lengths to ensure your light fits your space perfectly. Simply specify your required length in the Order Notes during checkout, or reach out to our support team before placing your order to discuss the details.
Q: What should I do if I receive a damaged or defective product?
A: Rest assured, Nuvlight stands behind the quality of our products. If you find any defects or damaged parts (such as broken bulbs or wiring issues) within the warranty period, we will ship you free replacement parts immediately. Your satisfaction is our priority.
Q: Is the installation process complicated?
A: Installation requirements vary by product. Most of our lighting fixtures require hardwired installation, and we recommend installation by a qualified electrician. If you have questions about a specific product, please contact our customer support team before installation.